Silver Hollow Cross Pendant

Last updated: April 23rd 2025

Here is your updated Return & Refund Policy with the additional condition that returns will only be accepted within 2 days after delivery:

Return & Refund Policy

Thank you for shopping at Lush & Envy.

If, for any reason, you are not completely satisfied with your purchase, we invite you to review our policy on returns and store credit issuance.

The following terms apply to any products purchased from us.

📦 Return Policy

Lush & Envy offers a 2-day return window from the date of delivery in case of incorrect item delivery. All accepted returns will be processed for store credit, equal to the full refund amount. This credit will be applicable toward your next purchase on our store.

Store credit is issued within 10–15 working days after the return is received and inspected.

⚠️ Disclaimer

• Returns are only accepted within 2 days of delivery.

• The product’s original tag seal must be intact and unbroken.

• Products without their original seal cannot be returned or credited.

• The item must be returned in its original packaging and condition.

• Store credit will be issued only after the returned item passes inspection by our warehouse team.

🚚 Damages & Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue promptly.

Note: Repeated returns are not permitted. If you return an item and place another order, we reserve the right to decline any future return requests on subsequent purchases.

Interpretation and Definitions

Interpretation
Words with initial capitals have defined meanings as described below. These definitions apply whether they appear in singular or plural.

Definitions

• Company: Refers to Lush & Envy, located at Shop No. 11, Old Abadi, New Sabzi Mandi, Sri Ganganagar, Rajasthan 335001.

• Goods: Items offered for sale on our website.

• Orders: A request by You to purchase Goods from Us.

• Service: The Website.

• Website: https://lushnenvy.com

• You: The individual or entity accessing or using the Service.

Order Cancellation Rights

You may cancel your order within 7 days of receiving the goods without providing a reason.

To exercise your right of cancellation, please notify us by:

• Email: contact@lushnenvy.com

• Phone: 9910033829

Store credit will be processed within 14 days after the returned item is received and inspected.

Conditions for Returns

To be eligible for a return and store credit:

• The return must be initiated within 2 days of delivery.

• Goods must have been purchased within the last 7 days.

• Goods must be in their original packaging and condition.

• The tag seal must be intact.

❌ Non-Returnable Items

• Customized or personalized items.

• Goods unsuitable for return due to hygiene or health protection if unsealed.

• Goods that deteriorate rapidly or have expired.

• Items inseparably mixed with other products after delivery.

• Sale items (unless legally required).

Returning Goods

You are responsible for return shipping costs. Please send returns to:

Lush & Envy
Shop No. 11, Old Abadi, New Sabzi Mandi
Sri Ganganagar, Rajasthan 335001

We recommend using an insured, trackable shipping service. We are not responsible for items lost or damaged during return transit.

Gifts

If marked as a gift at purchase and sent directly to you, store credit will be issued as a gift certificate.

If the item was not marked as a gift, the credit will be issued to the original purchaser.

Contact Us

For any questions about this policy, please reach out:

• Email: contact@lushnenvy.com

• Phone: 9910033829